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Cargo and delivery policy

Here is the comprehensive, standard-compliant Cargo and Delivery Policy for customers in Kenya receiving shipments from the KUTRE East Africa warehouse.

Standard Cargo & Delivery Policy

1. Delivery Terms & Transfer of Risk

  • Delivery Basis: All local deliveries are fulfilled via Ex-Warehouse (EXW) or Delivered At Place (DAP) depending on the specific customer contract agreements.
  • Risk Transfer: For EXW shipments, risk transfers to the buyer the moment goods are handed over to the buyer’s designated transporter at our loading bay.
  • Site Access: For DAP shipments, the customer must ensure safe, clear offloading access for commercial trucks up to 10-tonne capacities at their delivery site.

2. Clearance & Documentation Requirements

All cargo dispatches require a complete set of validated paperwork prior to exiting the warehouse gates:

  • Tax Compliance: A valid Electronic Tax Invoice Management System (eTIMS) compliant invoice matching the customer’s KRA PIN.
  • Gate Pass: A digitally signed warehouse release order and delivery note.
  • Identity Verification: The designated driver must present a valid national ID and a corresponding transport authorization letter from the customer.

3. Inspection, Shortages, and Damages

  • Immediate Verification: Customers or their agents must visually inspect all cargo at the point of collection or physical delivery before signing the Delivery Note.
  • Damage Reports: Any visible damage, unit shortages, or packaging discrepancies must be noted in writing directly on the Delivery Note.
  • Claim Window: Formal claims for hidden or latent damages must be filed within 48 hours of delivery via email, accompanied by photographic evidence.

4. Transit Insurance & Claims

  • EXW Shipments: The buyer is entirely responsible for securing local Marine Cargo Insurance or transit insurance coverage through a licensed Kenyan underwriter.
  • DAP Shipments: KUTRE covers transit risks up to the designated drop-off point, provided any transit damage is reported immediately upon offloading.

The primary categories of goods stored at your warehouse (e.g., electronics, liquids, heavy machinery) and whether you primarily use your own fleet or third-party logistics (3PL) carriers